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FAQs

Most ring settings accommodate a variety of diamond sizes. Popular settings include solitaire, halo, three-stone and more. Trident's Exclusive Setting Collections are also available. We advise our customers to make an appointment for a guided look at our range of ring settings.
You may trade in your diamond/diamond jewelry item for another diamond/diamond jewelry item that is at least double the trade-in value. The trade-in value is based on the original purchase price, excluding charges such as tax and shipping. Trade-in values are automatically generated through the Trident Trade-in Evaluation system. No trade-in value is given for gold, silver, or other metals, or gemstones.

Customers with diamond trade-in merchandise not purchased from one of our store brands, must have a North America or United Kingdom postal address that is documented on an acceptable form of ID, (i.e. Driver's License, State ID, Permanent Resident Card which is commonly called a "Green Card", Military ID, or Passport). Trade-ins cannot be accepted from a customer without a North America or United Kingdom address.

Retention Period for all stores EXCEPT those located in Alaska, Hawaii, Oklahoma, North Carolina, Delaware, and Florida: When a customer returns a purchase prior to 30 days from the purchase date and a trade-in is associated with the completed sales slip, the store CANNOT return the trade-in to the owner until the 30 day retention period is expired.

Trade-ins of in-store and online purchases are accepted at any Trident location as allowed by law. Trade-ins are not accepted at TridentJewels.com or towards the purchase of Previously Owned Treasures.
Orders may be canceled up to approximately one hour after they are placed through the Order Status page on tridentjewels.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.
Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Jared account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase. The merchandise from a canceled or modified order may not be available for immediate re-purchase.

Once an order has been submitted and you receive an order confirmation, you will not have the ability to make changes to that order. If you go to the Order Status page and use the "Modify" button (if available), your order will be canceled and you can place the order again with any necessary changes. If the "Modify" button is not available in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be modified.
Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Trident account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase.The merchandise from a canceled or modified order may not be available for immediate re-purchase.

No, we are only able to ship orders to street addresses in the 50 United States.

When you purchase a ring on tridentjewels.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size.
Trident Jewels offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests
If you are interested in creating a custom piece of jewelry, please call us (340) 776-7152.
Customized jewelry can cost as little or as much as you like. Consider the prices of metal used, diamonds and/or gemstones and the intricacies of the design.
Personal relationships are so important to us at Trident - especially for custom jewelry that will carry such an expression of love and care! You will work exclusively with one of our Master Craftsmen from the initial design all the way through to the finished piece.
A loose diamond is a polished diamond that hasn't been mounted into a piece of jewelry or setting.
Custom jewelry usually takes about eight to ten weeks. The design process will fluctuate depending on how intricate the design is and the changes necessary to get the piece just right.
In addition to their current market value, loose diamond pricing varies according to their cut, color, clarity and carat weight. For more information about the 4C's, click here.
No need to worry about cleaning your loose diamond right now. Trident's Diamond Specialists don't recommend cleaning loose diamonds unless they've been set and worn. Loose diamonds are delivered in pristine condition and shouldn't need cleaning -- any cleaning before being set could damage the stone.
If you've decided to purchase a loose diamond to create a custom piece of jewelry, a great place to start is Trident's online collection. Browse loose diamonds by size, shape and cut, in addition to 360° videos available for hundreds of diamonds.
Yes, when purchasing loose diamonds, a 20% down payment is required to reserve your diamond so that you can see it in person at your local Trident location. Many loose diamonds can be viewed online with Trident's 360° video feature as well.
Loose diamonds are always shipped via a secured shipping service. You can choose to ship your loose diamond to your local Trident store for pick-up or direct to your home.
Yes, Trident's trade-in policy accepts natural diamonds as a discount toward the purchase of new jewelry.
When buying loose diamonds, special financing over 12 or 18 months is available with a Jewelers Reserve card. Click Here
All Trident loose diamonds are certified by 3rd party laboratories, such as GIA, EGL and GSI.